Guest Preferences - Receive guest preferences even before guest check-in Up Sell - Up sell your hotel rooms, just in time
Guest Messaging - Auto send welcome message, wifi info on check-in. Promotions - Cross sell Spa/Lounge bar/Themed restaurants, just in time
Guest Feedback - Automatically receive guest feedback during check-out. TripAdvisor - Send TripAdvisor link of your hotel to all happy guest, just in time
Timely communcation is at the heart of delightful guest experience
Having a unified view of the customer and their needs is a absolute must to deliver customer delight. You and your team will be part of an internal chat group to develop a unified view of your guest
Receive all the guest preferences right inside the chat group even before the guest checks-in. Now, you can complete the pre-checkin even before the guest arrives. Guests can just walkin, receive the key and head to the room, no queues, no wait times
Receive guest requests and concerns inside the group post check-in. Respond back to the guest right from the group. This ensures, there are no requests which are unattended
Receive guest feedback in the group post check-out. This provides a transparent view of their stay experience to all the staff inside the hotel
Wow your guest by being where they are - On WhatsApp
Send welcome message, thank you message, WiFi username/password to guests on guest whatsApp automatically
Sell your Spa/Lounge bar/Themed restaurants better by sending customized offers to guests on their whatsApp just in time
Guest can now use their WhatsApp and speak to the staff and management for queries and concerns. This helps the staff to perform service recovery while the guest is still at the hotel. This also ensures there are no negative fallouts in the online review
Enable your guests to become your online brand champions
No email, no website link, no app download. A dedicated mobile tablet captures feedback in a jiffy
Feedbacks are sent to internal team members the moment customer submits it. This enables staff to contact customers personally before they step out of premises.
Analyze customer experience trends over timeline. Extract reports in xls and pdf formats
Automatically identify happy guest and send them your hotel's TripAdvisor link to share great reviews. Send personal emails to unhappy guests about corrective actions taken, leading to trust and loyalty
"GoDesk is a great tool to engage with the guests. In the WhatsApp/social media world, where botheration needs to be minimized and mobile being the communication tool, GoDesk application has impacted our guest experience positively. We have moved up in trip advisor and customer feedback. It has impacted our sales as guest engagement has increased. I strongly see it replacing conventional methods of guest engagement and feedback! Highly recommended!"
"GoDesk, with its guest messaging solution has had a very positive influence across all of our Hotel departments. From creating guest delight by handling their requests quickly, to bringing transparency in operations, GoDesk has been instrumental in driving better guest experience, loyalty and revenues. Kudos to the GoDesk team to build such an innovative solution and I highly recommend it to other Hotels"
"We are pleased and satisfied on the introduction of 'GoDesk' feedback system in our hotels, it is very useful and convenient in connecting us to our esteemed clients. Since the product is real time, it gives a quick feedback to all our team members, allowing us to respond quickly, before guest leave the hotel. The analysis available of all the feedback is also very helpful. I appreciate the same and would higly recommend it to other hotels"
"The GoDesk tool is very short and crisp, encouraging more reviews. The dashboard is apt to revert to the guest, analyze and assign task to the team for appropriate action and action planner. Progress on different dimension can be analyzed and improved upon to create loyalty and grow on the revenue share.
A complete Thumbs Up to GoDesk"
Over One million guests have expressed on GoDesk just in time